| Program Detail |
: Providing excellent customer service is essential for technical personnel who want to advance their careers and for companies that want to succeed in an increasingly competitive environment. This eLearning course describes the critical role that an individual's attitude, appearance and performance play in projecting a professional image. Students learn how to establish partnerships with internal and external customers and how to handle challenging customer situations. Students also will discover the importance of product knowledge and how to present the appropriate products to meet the needs of customers.
New Jersey Institute of Technology has long been a leader in the use of varied delivery options for reaching the eLearning (distance learning) student. Personal computers and a connection to the Internet can be used in a new way to pursue education. Through integration of the personal computer, streaming video lectures and a data connection (modem), the classroom can be your home, office, or any place. Via eLearning (distance learning), Classes are open 24 hours a day / 7 days a week with a secure login. Within the set schedule for the course, which is generally a 30 day time period, students log into the online Virtual Classroom? to access the course modules, view video lectures, communicate with classmates and interact with the online instructor. While the course is self-paced in terms of access, all material is completed on a 30 day time schedule. The courses are designed to allow adults to benefit from knowledge acquisition from experts in the field. |
