Course Information

Section Id	: OM7024
Name	: Customer Satisfaction Management
Program	: Business
Program Detail	: This course investigates the theoretical and practical foundations of customer satisfaction. Service quality, customer loyalty, expectations, service environment, and other topics will be examined in the context of their relationship to customer satisfaction. The focus of this course is on understanding the impact of customer satisfaction on organizational performance in a variety of industries.
Prerequisite	: OM7020
Course Level	: Online Graduate Courses
Course URL	: http://www.capel...hool+of+Business
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College and University Contacts and Details

Name		: Capella University
Online Distance Education Page		: http://www.capella.edu/
College/University Main Page		: http://www.capella.edu/
Street Address		: 222 South 9th Street, 20th Floor
City	: Minneapolis	State	: Minnesota
Zip	: 55402	Country	: United States of America
Email	:
Phone	: 1-612-659-5100	Fax	: 1-612-659-5060

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