| Program Detail |
: The hardest part of quality management to understand and apply is the most critical part: the creation, nurturing, and sustaining of an organizational climate based on the principles and practices of quality. Without this requisite, teamwork, employee empowerment, and continuous improvement degenerate into buzzwords that increase employee cynicism and decrease responsiveness to organizational goals.
Companies that have been successful in implementing TQM have instilled a certain set of values and beliefs in their operating cultures. The course details these elements and discusses the benefits to companies that adopt them. Wherever your organization is in its efforts to improve customer satisfaction and competitiveness, this course provides line and staff managers with useful information and techniques they can take back to work and apply. |
